Returns

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

Returns

We have a 30-day free return and exchange policy. Within 30 days of receiving the product, if you are not satisfied, you can return it at any time

 

Returnable Items

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.

 

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. Washed, worn, used or misused items.

 

Notes

1、All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.

2、All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

3、To start a return, you can contact us at easnwllim@eswlm.com. If your return is accepted, we’ll send you a return shipping label.

4、Mailing Address: Suyin Hu, 5157 N 176TH AVENUE CIR OMAHA NE 68116-3192 US,+1 4028908408

 

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

Order number:

Product name:

Reason for return:

2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

1、If you apply for a refund for a non-delivery order, you can receive a refund within 24 hours after canceling the order.

2、If the goods have been sent out, We will notify you in one day once we’ve received and inspected your returned goods, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

3、We will not refund you if your return does not reach us and you have not got proof of postage. Always take the confirmation slip from the post office as proof of sending your return.

4、If you’ve done all of this and you still have not received your refund yet, please contact us at easnwllim@eswlm.com

Go to shop Contact us